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Wednesday, November 8 • 2:30pm - 3:10pm
Weathering the Storm with Ebook Auto-Upgrades

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This is a tale of two academic libraries with aims to provide responsive collections that deliver what patrons need when they need it. This isn’t always possible with a budget constrained by limited state funding, inflationary pressure, and expectations that we should be able to provide access to everything. One strategy for connecting our communities with content is to purchase ebooks on a just-in-time basis (e.g., DDA ebook collections) alongside ebook frontfiles and backfiles. Our two libraries approached DDA differently: one preferred to purchase only single-user DDA ebooks as a way to contain costs, the other purchased a spectrum of DDA user-models. But both encountered situations where neither approach was the best fit for our patrons. In one case, the perfect storm happens: many users need access to a single-user ebook at the same time and under a tight deadline. When that storm hits, we’ve let our patrons down. In another case, more expansive user models led to reduced ROI. These are the situations that led our libraries to look for ways to upgrade ebook user models in real-time, without unnecessary mediation, and that avoided just-in-case purchasing. In this presentation we will describe two different implementations of EBSCO’s and Proquest’s ebook auto-upgrade service and share insights on how these services have worked for our two contexts. We will invite discussion of other ways to create the kind of responsiveness to ebooks that our users expect while recognizing fiscal, technical, and personnel constraints.

avatar for Hilary Davis

Hilary Davis

Department Head, Collections & Research Strategy, North Carolina State University Libraries
Hilary Davis is Department Head, Collections & Research Strategy at the North Carolina State University Libraries in Raleigh, NC. Her primary role is to provide leadership and direction in the Libraries’ overall collection development strategies, and play a leading role in the Libraries... Read More →
avatar for Teresa Hazen

Teresa Hazen

Department Head, The University of Arizona
avatar for Lynn Whittenberger

Lynn Whittenberger

Associate Head, Acquisitions and Discovery (Monographs), North Carolina State University Libraries

Wednesday November 8, 2017 2:30pm - 3:10pm EST
Carolina Ballroom A, Francis Marion Hotel 387 King Street, Charleston, SC 29401