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Wednesday, November 8 • 6:00pm - 6:45pm
Page Not Found: creating a troubleshooting workflow for your library

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Nothing can ruin a patron’s library experience more than a resource that refuses to open or download. As a greater number of library resources move online librarians are faced with the constant task of keeping them accessible. Websites are taking advantage of this by offering library users access to articles illegally made available outside of paywalls. Establishing a proactive and effective troubleshooting workflow for your library is key to encouraging continued use of databases and resources. Key areas include testing, working with vendors, and convenient reporting avenues. With a little planning and teamwork your library can bring in users and retain them through consistent and easy to use online resources.

avatar for Rachel Becker

Rachel Becker

Copyright & Open Educational Resources Librarian, Madison Area Technical College
Librarian currently at Madison Area Technical College working with Open Educational Resources, instruction, technology, and copyright issues. Advocating for textbook affordability, affordable education, and equitable access. SPARC Open Education Leadership Fellow 2021/2022.

Wednesday November 8, 2017 6:00pm - 6:45pm EST
Outside Carolina Ballroom, Francis Marion Hotel 387 King Street, Charleston, SC 29401