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Friday, November 10 • 9:45am - 10:30am
Yes, the Library Can Help You with That Too: Reinventing knowledge discovery to serve the wide range of user needs across campus.

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In this age of rapidly changing user behaviors and the increasing competition for user engagement with new technologies popping up both inside and outside of the library, this session aims to spark new conversations on how libraries are adapting knowledge discovery approaches to support their campuses and keep the library’s resources and services relevant. Our expert panelists represent a diverse range of different perspectives, moderated by Michelle Valiani of Yewno. Jim O’Donnell (University Librarian at Arizona State University and former Georgetown provost) contributes his innovative outlook and experiences across campus leadership. Michael Levine-Clark (Dean and Director at University of Denver Libraries) brings his own unique experiences from DU, as well as the results of the Library Consulting Network's most recent study across 15 different types/fields of end users at 10 different institutions. Lisa Hinchliffe (Professor/Coordinator for Information Literacy Services and Instruction at University of Illinois Urbana-Champaign and past ACRL President) shares her first-hand experiences working with and coordinating user services.

The panel will discuss the wide range of user types and needs across higher education, as well as current and planned initiatives and approaches for knowledge discovery and user engagement that go beyond traditional platforms and methods - and is designed in a way to invite the audience to participate with their own questions and ideas also. We hope this panel will catalyze important conversations needed to push innovative thinking in critical questions for libraries. How do we let students know about the wealth of resources and collections available? How do we overcome challenges to getting faculty and researchers to engage in new tools and service offerings? Where are students and researchers finding their ideas and how can the library help provide more support?

avatar for Michelle Valiani

Michelle Valiani

Channel Partner Manager, Yewno
Michelle Valiani is a Channel Partner Manager at Yewno. She has worked with University libraries across the U.S. and Canada since 2008. Her experience includes organizations large and small including ProQuest where she was responsible for content and technology sales within academic... Read More →
avatar for Anthony Watkinson

Anthony Watkinson

Principal Consultant, CIBER Research

avatar for Lisa Janicke Hinchliffe

Lisa Janicke Hinchliffe

Professor, University of Illinois at Urbana-Champaign
Lisa Janicke Hinchliffe is now Professor/Coordinator for Research and Teaching Professional Development in the University Library at the University of Illinois at Urbana-Champaign. She previously served as the University Library's Coordinator for Information Literacy Services and... Read More →
avatar for Michael Levine-Clark

Michael Levine-Clark

Dean of Libraries, University of Denver
avatar for Jim O'Donnell

Jim O'Donnell

University Librarian, Arizona State University
I've long been interested in using networked information to advance dissemination and use of the most valuable information resources we share, founding an online journal in 1990, teaching over the Internet in 1994, and later serving as CIO at Penn and Provost at Georgetown.  For... Read More →

Friday November 10, 2017 9:45am - 10:30am EST
Gold Ballroom, Francis Marion Hotel 387 King Street, Charleston, SC 29401